Key Account Manager (3-4 yrs)

Key Account Manager

Job Description:

Key Responsibilities:

- Client Relationship Management Serve as the primary point of contact for key accounts, ensuring seamless communication and service delivery.

- Build and nurture long-term relationships with key decision-makers and stakeholders within client organizations.

- Gain a deep understanding of the client's business objectives, challenges, and industry trends to provide tailored solutions.

- Strategic Account Planning Develop and implement comprehensive account plans to meet client-specific goals and objectives.

- Monitor client satisfaction and proactively identify opportunities for account expansion.

- Forecast account metrics and report regularly on account performance, ensuring alignment with company targets.

- Business Development & Revenue Growth Identify opportunities to upsell or cross-sell products and services within key accounts.

- Collaborate with internal teams to design and deliver customized solutions that add value to the client's business.

- Negotiate contracts, pricing, and service terms to achieve mutually beneficial outcomes.

- Problem Resolution Address and resolve client concerns or issues promptly, escalating complex challenges when necessary.

- Ensure a high level of responsiveness and service quality to maintain client trust and satisfaction.

- Collaboration with Internal Teams Work closely with sales, operations, and product teams to ensure the successful execution of client projects.

- Provide client feedback to internal stakeholders to guide product development and service improvements.

- Act as the client's advocate within the organization, ensuring their needs and expectations are prioritized.

- Performance Monitoring & Reporting Track and analyze key account metrics, including revenue, profitability, and client satisfaction.

- Prepare and deliver regular reports and presentations on account status, trends, and future opportunities.

- Maintain detailed documentation of client interactions, agreements, and feedback using CRM systems.

- Skills & Competencies Required Strong relationship-building skills with the ability to influence and negotiate effectively.

- Exceptional communication and interpersonal skills to interact with clients at various levels.

- Strategic thinking and problem-solving capabilities to drive client satisfaction and business growth.

- Proficiency in using CRM software and tools for account management and reporting.

- Highly organized, detail-oriented, and able to manage multiple accounts and priorities simultaneously.

- Qualifications & Experience Proven experience as a Key Account Manager or in a similar role managing high-value clients.

- Demonstrated success in growing revenue and achieving sales targets.