OCS - Key Account Manager (5-8 yrs)

Job Title: Key Account Manager - Soft Services.

Job Summary:

- The Key Account Manager is responsible for managing and nurturing relationships with key clients, ensuring their needs are met and their expectations exceeded.

- This role involves developing strategic account plans, coordinating with internal teams, and delivering exceptional service to drive client satisfaction and business growth.

Key Responsibilities:

HSQE:

- Conduct risk assessments, SSI, and training as top priorities.

- Ensure incident reporting, near miss reporting, and toolbox talks are conducted per HSQE guidelines.

Agreement/SOW/LOI:

- Ensure all sites have proper Agreements/LOI/PO.

- Map the SOW with manpower deployment/order structure.

- Ensure agreements are renewed on time.

CSI/Performance Scorecard:

- Ensure 100% KPI submission for all sites.

- Maintain performance scores at 90% and above.

- Take corrective actions on priority where scores are below 90%.

Salary/Billing Attendance:

- Ensure accurate attendance is sent on time.

Payment Collection:

- Regularly check AR to ensure all payments are collected as per payment terms.

MMR:

- Submit MMR every month on time for eligible sites.

- Identify areas for improvement and innovation.

Manpower:

- Fulfill manpower requirements as per the contract.

Site Profitability:

- Ensure site budget is within the threshold.

- Review sites above budget and take corrective actions to bring them within the required budget.

Grooming/Punctuality/Integrity:

- Ensure site employees are well-groomed and maintain integrity and punctuality.

- Monitor and take corrective action if necessary.

Employee Satisfaction:

- Address and record site employees' concerns and take relevant actions.

Client Meeting:

- Conduct client meetings as per the visit calendar.

- Circulate MOM to customers/management and close discussed points.

Site Improvement Planning:

- Communicate planning and new ideas for site improvement to the client.

Initiative:

- Take and work upon initiatives to improve effectiveness and efficiency.

Statutory Compliance:

- Ensure site statutory compliances are met and resolve any gaps in alignment with the compliance team.

R & R:

- Conduct R & R as per company policy and forward details to customers and management.

Training:

- Ensure trainings are conducted as per the schedule.

Emergency Preparedness:

- Take preventive measures during lockouts, strikes, accidents, earthquakes, and floods.

Quality Audit:

- Conduct two yearly housekeeping quality audits at all sites.

Equipment Health Checkup:

- Ensure EHC is conducted as per the calendar.

Site Survey:

- Conduct site surveys with the BD team or as instructed by OCS Group Management.

Site Transition:

- Ensure smooth transition of new sites.

Scope of the Role:

- Geographic area of responsibility: Gujarat.

Mobility: Gujarat

Supervision: Site Operations

IT Capability:

- Proficient in Excel, PPT, and emails.

- Experience in HRIS, IoT, and FM Software is an added advantage.

Qualification: Graduation/PG - Hotel Management with 5 years of experience in the FM Industry.

Client Relationship Management is an added advantage.