Business Development Manager

Responsibilities:

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Collaborate with sales operations, supply chain, contracts & finance to develop detailed commercial proposals using the costing tools and templates provided.
• Capture & act on customer feedback through surveys/assessments/audits in conjunction with operations.
• Implement technology partnerships in conjunction with operations and technology teams to commercialize new opportunities in the assigned key accounts.
• Identify & drive X-sell and up-sell opportunities with assigned customers.
• Acquire business intelligence on market, players, operations, & services to support marketing, sales; technology, & operations.
• Act as emergency / escalation contact window for key new customers.
• Drive and uphold the company Health & Safety policy.