Senior ServiceNow Consultant

We are looking for an experienced ServiceNow Consultant to join our dynamic team. As a key player, you will be responsible for delivering high-quality ServiceNow solutions, driving implementation, configuration, and customization projects to help our clients optimize their IT processes. You will work closely with stakeholders to understand business requirements and translate them into scalable ServiceNow solutions.

Key Responsibilities:

• Lead the end-to-end implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, or other related areas.
• Customize and configure ServiceNow applications to meet client business needs.
• Collaborate with clients to gather requirements, analyze existing workflows, and recommend solutions.
• Develop ServiceNow platform enhancements, integrations with third-party systems, and custom applications.
• Provide ServiceNow platform support, including troubleshooting and issue resolution.
• Conduct platform upgrades, including testing and deploying new features.
• Create and maintain detailed technical documentation for configurations, customizations, and workflows.
• Train clients on new features, enhancements, and best practices in using the platform.
• Maintain a strong understanding of ServiceNow best practices, staying up-to-date with new features and updates.

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, or related field.
• Minimum 4+ years of hands-on experience in ServiceNow implementations, configuration, and support.
• Strong knowledge of core ServiceNow modules (ITSM, ITOM, HRSD, CSM).
• Experience with ServiceNow scripting (JavaScript, Glide).
• Familiarity with integration methods such as REST/SOAP APIs.
• Strong problem-solving skills and ability to manage complex projects independently.
• Experience working with Agile methodology is a plus.
• ServiceNow certifications (Certified Implementation Specialist, Certified Application Developer) are a strong advantage.

Key Competencies:

• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving mindset.
• Self-motivated, detail-oriented, and able to prioritize tasks efficiently.

Why Join Us?

• Opportunity to work with a diverse range of clients across industries.
• Collaborative and innovative work environment.
• Career development opportunities with exposure to cutting-edge technologies.