Add office photos
i
NTT Data
Compare
All Filters
599 NTT Data Jobs
ServiceDesk - ITIL Professional
NTT Data
posted 3hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc
- Sound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications
- Helpdesk Senior Associate at Grad 5 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with 1 year of international calling experience
- Good comprehension & writing skills
- Must possess excellent customer handling skills
- Should be comfortable working in rotational shift with 24x7 support window.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Professional roles with real interview advice
What people at NTT Data are saying
What NTT Data employees are saying about work life
NTT Data Benefits
Wellbeing and flexibility Leave Career development Recognition Health and risk benefits Reward 
Compare NTT Data with
Tata Communications
Bharti Airtel
Reliance Communications
Vodafone Idea
HCLTech
Tech Mahindra
Wipro
TCS
Infosys
Accenture
Cognizant
Capgemini
Genpact
IBM
DXC Technology
Sutherland Global Services
Virtusa Consulting Services
CGI Group
GlobalLogic
Bosch Global Software Technologies
Similar Jobs for you
Sap Business Bydesign Consultant
7-12 Yrs
Hyderabad / Secunderabad, Pune, Bangalore / Bengaluru
Sap Hcm Consultant
3-8 Yrs
₹ 0.5 - 2.75L/yr
Hyderabad / Secunderabad, Pune, Bangalore / Bengaluru
