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Premium Employer

NTT Data

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3.9

based on 3.6k Reviews

397 NTT Data Jobs

Helpdesk Senior Representative - Mac Troubleshooting

Oakton GTSCI Pvt Ltdd

3.9

based on 3.6k Reviews

1-5 years

Bangalore / Bengaluru

1 vacancy

Helpdesk Senior Representative - Mac Troubleshooting

NTT Data

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Handling Artificial Intelligence MS Office Windows System Administration Service Desk Helpdesk

+ 3 more

Job Description

We are currently seeking a Helpdesk Senior Representative - Mac Troubleshooting to join our team in Bengaluru, Karn taka (IN-KA), India (IN).

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Basic Qualifications:

Helpdesk SeniorAssociate at Grade-5 position in Service Desk

Must be a Graduate.

Good communication skills with 6+ months of international calling experience

Good comprehension & writing skills

Must possess excellent customer handling skills

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Representative roles with real interview advice

What people at NTT Data are saying

3.3

Rating based on 19 Senior Representative reviews

Anonymous · Customer Success, Service & Operations in Ambattur

Likes

Good environment... No work stress

Skill development - Good

+3 more

Dislikes

Low salary no promotions and appraisal

Salary - Poor

+1 more

Read 19 Senior Representative reviews

Senior Representative salary at NTT Data

reported by 167 employees

₹1.1 L/yr - ₹3.8 L/yr

43% less than the average Senior Representative Salary in India

View more details

What NTT Data employees are saying about work life

based on 3.6k employees

65%

81%

72%

65%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Helpdesk Senior Representative - Mac Troubleshooting

Oakton GTSCI Pvt Ltdd

Job Role Insights

Job Description

What people at NTT Data are saying

3.3

Rating based on 19 Senior Representative reviews

Senior Representative salary at NTT Data

What NTT Data employees are saying about work life

NTT Data Benefits

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