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NTT Data

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3.9

based on 3.7k Reviews

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638 NTT Data Jobs

Helpdesk Senior Representative - Mac Troubleshooting

Oakton GTSCI Pvt Ltdd

 · 

3.9

 based on 3.7k Reviews

1-5 years

Bangalore / Bengaluru

1 vacancy

Helpdesk Senior Representative - Mac Troubleshooting

NTT Data

posted 12d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Handling Artificial Intelligence MS Office Windows System Administration Service Desk Helpdesk

+ 3 more

Job Description

We are currently seeking a Helpdesk Senior Representative - Mac Troubleshooting to join our team in Bengaluru, Karn taka (IN-KA), India (IN).
Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Basic Qualifications:
Helpdesk SeniorAssociate at Grade-5 position in Service Desk
Must be a Graduate.
Good communication skills with 6+ months of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Representative roles with real interview advice

What people at NTT Data are saying

3.3
 Rating based on 19 Senior Representative reviews

Likes

Good environment... No work stress

  • Skill development - Good
    • +3 more
Dislikes

Low salary no promotions and appraisal

  • Salary - Poor
    • +1 more
Read 19 Senior Representative reviews

Senior Representative salary at NTT Data

reported by 168 employees
₹1.1 L/yr - ₹3.8 L/yr
45% less than the average Senior Representative Salary in India
View more details

What NTT Data employees are saying about work life

based on 3.7k employees
65%
81%
72%
65%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

NTT Data Benefits

Submitted by Company
Wellbeing and flexibility
Leave
Career development
Recognition
Health and risk benefits
Reward
Submitted by Employees
Work From Home
Health Insurance
Soft Skill Training
Cafeteria
Job Training
Free Transport +6 more
View more benefits

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