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Helpdesk Senior Associate - L2 technical guidance
NTT Data
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.
- Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
- Shift: Rotational shift. Qualification: Graduate with relevant experience/knowledge in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
- Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.
Employment Type: Full Time, Permanent
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Rating based on 14 Senior Help Desk Associate
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Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Salary , transport
- Salary - Excellent
No proper canteen
- Skill development - Poor
Senior Help Desk Associate salary at NTT Data
What NTT Data employees are saying about work life
NTT Data Benefits
Wellbeing and flexibility Leave Career development Recognition Health and risk benefits Reward 
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