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Premium Employer

NTT Data

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3.9

based on 3.7k Reviews

587 NTT Data Jobs

ITIL Account Service Senior Specialist

Oakton GTSCI Pvt Ltdd

3.9

based on 3.7k Reviews

5-9 years

Noida

1 vacancy

ITIL Account Service Senior Specialist

NTT Data

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Artificial Intelligence Incident Management Service Desk IT Infrastructure Service Management

+ 3 more

Job Description

Req ID: 309249

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ITIL Account Service Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups

Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers

Assembles the resources necessary to achieve the resolution of Major Incidents

Responsible for leading and driving Major Incidents until resolved

Develops and delivers Incident communication of Major Incidents to Users and NTTDS leadership (based on required content and frequency as determined by account)

Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers

Provides incident documentation to appropriate service management teams

Facilitates Technical bridge calls and identifies a technical leader to assist with service restoration efforts.

Ensures contractual Service Support requirements are understood and managed.

Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.

Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.

Provides point of contact for MIM process related questions or issues and facilitates process related meetings.

- ITIL Foundation Certification

- Excellent Communication Skills

- Previous Incident Management experience

- Critical/Major Incident Management experience is considered a plus.

24*7*365 availabilty is essential

Employment Type: Full Time, Permanent

Read full job description

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What people at NTT Data are saying

4.3

Rating based on 9 Senior Specialist reviews

Anonymous · Engineering - Software & QA in Bangalore / Bengaluru

Likes

office location is good.

Dislikes

There will not be proper hikes, after you join a project once appraisal comes, they will say you are new in the project and we have to see your performance, will consider next year, after a year project gets over and you will be in a new project and nobody cares again in new project this goes on...