Sap Business Bydesign Consultant

Job Title: SAP BYD Consultant

Experience: 7+ Years

Location: PAN India

Must Have: SAP S4Hana Greenfield Implementation Project

Key Responsibilities:

• Answers customer service requests in a timely fashion after assignment by the
  support desk co-ordinator
• Answers frequently asked questions by responding directly through the service
  request and/or supplying reference material to resolve query
• Answer customer service requests by demonstrating solutions via Teams or other
  online screen sharing tools
• Contacting and escalating to SAP support in relation to customer service
  requests
• Creating basic reports for customers
• Identifying chargeable activities with appropriate follow up internally/externally. You may be required to provide estimates or effort and work on change requests following customer confirmation.
• May be required to perform data migration services to assist with extensions to original implementations
• May be required to perform fine-tuning activities to assist with implementations
  and Service Requests
• May be required to perform data cleansing services
• May be required to perform data entry services
• Develops professional and technical knowledge by attending educational
  workshops; reviewing technical publications; establishing personal networks;
  reviewing quarterly SAP Business ByDesign updates

Essential:

• Deep knowledge and understanding of SAP ByDesign
• Expert in Supply Chain ByDesign functions
• Excellent design, configuration and testing of specific core functional modules
• High level of verbal and written communication skills in English and local language
• Documentation skills including functional specifications, test scripts
• Work within a remote consulting support team for contracted customers using the NTT Data BS service management systems and processes and delivering within defined SLA or requested dates
• Feedback potential solutions in a logical way for both SAP knowledgeable and non knowledgeable audiences.
• A strong ability to understand business processes and design appropriate solutions.
• Excellent verbal and interpersonal communication skills for working with the functional and customer teams
• Track record of full project lifecycle and development activities.
• Demonstrated ability to learn new technologies and skills quickly.
• Project related activities e.g. data migration, user support and end user training
• Hands on mentality and willing to take on unknown SAP processes
• Excellent communications skills at all levels
• Can act as liaison with client for troubleshooting ie strong skill re investigation, analysis, and problem solving. Able to map client business requirements, processes and objectives.
• Presentation skills
• Ability to provide end-to-end business solutions.
• Proven experience in a combined customer service handling / functional support role.
• Ensure consistent high level of customer satisfaction with quality solutions/services
• Travel will be a maximum 25%

Interested Candidates Can share their Updated CV to Jasmin.shaik@bs.nttdata.com