Customer Success Manager

Key Roles and Responsibility:

• Build relationships with key employees among customers
• Create plans to address clients business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Ability to understand complex client requirements and translate them to actionable strategies.

Preferred Candidate profile:

• Any Graduate / MBA Graduate (Hotel Management Background Preferred)
• Good Communication & Interpersonal Skills
• Only male candidates are eligible
• 2+ Years of experience