Service Manager - RAN

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

• Strong Knowledge on Telcom Network 3G/4G/5G
• Handson experience on Radio Network Elements
• Leadership Skills, Lead by example
• Team Management Skills, Employee engagement
• Operations Management Skills,
• Customer/Cross functional Stakeholders Management Skills,Put customer first Mindset , Ownership mindset.
• Analytical skills, forecasting and planning
• Project Management Skills.
• Show casing strength and positive mindset in turbulent times.

Experience: 14yrs to 16yrs

Responsibilities

• Managing SLA based deliverables of PM and CPD.
• Ensure RAN performance degradations detection, proper INC handling, resolution on time, on time resolution of customer complaints and exceeding customers expectations.
• Forecast of scope, Business case, Resource dimensioning and solution and total project management
• People management,Competency development, recruitment, and retention strategies.
• Operational Escalation Management
• New Business additions and controlling scope creep.
• Interface towards Customer and to maintain Seamless delivery
• Ensuring automated delivery as much as possible.
• Ensuring individual ownership towards delivery.
• NPO projects deliverables.