NimbusPost - Senior Manager - Key Account Manager (7-12 yrs)

Senior Manager - Key Account Manager

Responsibilities:

Strategic Account Management:

- Lead the management of the company's largest and most strategic client accounts(B2C), ensuring alignment with long-term business objectives.

- Develop and implement account strategies that maximize revenue, profitability, and client satisfaction.

- Oversee the creation of customized solutions and long-term plans for each key account, ensuring a deep understanding of client needs and objectives.

Leadership & Team Management:

- Mentor and manage a team of Key Account Managers (KAMs), providing guidance, training, and support to enhance their performance and development.

- Lead by example in managing relationships with senior-level client executives, driving business outcomes and maintaining client loyalty.

- Set clear performance goals and ensure the team adheres to KPIs, deadlines, and quality standards.

Revenue Growth & Business Development:

- Drive the growth of key accounts by identifying opportunities for upselling, cross-selling, and expanding the scope of services or products provided.

- Work closely with the sales team to identify and develop new business opportunities within existing accounts.

- Ensure the achievement of revenue goals, and profitability metrics for assigned accounts.

Client Retention & Relationship Building:

- Build and maintain strong relationships with decision-makers at the senior levels of key accounts, acting as their trusted advisor and strategic partner.

- Oversee the resolution of complex client issues, ensuring timely and effective problem-solving and maintaining high levels of client satisfaction.

- Develop client retention strategies and ensure consistent communication to foster long-term partnerships.

Cross-Functional Collaboration:

- Work closely with other departments (e.g., product, operations, marketing, finance) to ensure seamless delivery of services and client requirements.

- Collaborate with internal teams to develop tailored solutions and proposals based on client feedback, market conditions, and business needs.

- Advocate for key accounts within the company to ensure that the needs and expectations of clients are prioritized and met.

Performance Tracking & Reporting:

- Monitor the performance of key accounts, track sales progress, and report on KPIs to senior leadership.

- Conduct regular reviews of account health, providing actionable insights and recommendations for optimization.

- Prepare and deliver presentations to executive leadership, sharing the status of key accounts and progress toward revenue and growth objectives.

Market Intelligence & Strategic Insights:

- Stay updated on industry trends, competitor activity, and emerging market opportunities.

- Provide strategic recommendations to senior management based on market insights and client feedback.

- Lead market research efforts to better understand client needs and the competitive landscape.

Requirements:

- Bachelor's degree in Business, Sales, Marketing, or related field (required).

- MBA or relevant advanced degree is a plus.

- Minimum 7+ years of experience in key account management (B2C), sales, or business development, with at least 3 years in a leadership role.

- Proven track record of managing large, complex accounts and driving business growth.

- Experience leading a team, mentoring junior staff, and managing cross-functional collaboration.

- Excellent interpersonal and communication skills, with the ability to build and maintain relationships at the executive level.

- Strong negotiation, problem-solving, and decision-making abilities.

- In-depth knowledge of sales and account management processes, with the ability to develop and execute strategic account plans.

- Analytical and results-driven mindset with the ability to analyze data and translate it into actionable insights