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Customer Support Executive
NextGrowth Labs
posted 5mon ago
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Flexible timing
Key skills for the job
Job Description
An ideal candidate will be highly organized, diligent, hard working, disciplined and have a versatile skill set to support a variety of different sales & business functions with a diverse range of tasks.
- Identify eligible leads for pitching SEO/ASO services and do outreach via phone calls.
- Identify and follow up with a broad array of generated leads, including those received from other staff.
- Coordinate with different teams internally as well as with clients.
- Serving as a direct point of contact for clients/project leads.
- Create and review SEO/ASO audits with keen attention to detail.
- After training on sales decks and audits, participate actively in sales calls by assisting the senior sales team in pitching to clients on Google Meet calls.
- Performing ongoing keyword research including discovery and expansion of keyword opportunities.
- Research and provide content recommendations for organic ASO/SEO success.
- Draft background briefings, talking points, emails, proposals and other written materials.
- Ensure smooth operations, timely delivery and set a high bar on quality of deliverables.
- Ensure not to make simple mistakes (like excel formula bugs or mistakes in copy/pasting).
- Perform other duties as assigned by management.
Must haves:
- Minimum 1+ years work experience working in online B2B Sales, Outreach associate or Customer Support Executive or similar role.
- Excellent English (spoken, written and listening skills).
- Comfortable to make phone calls for outbound/inbound sales pitches. Candidates with a confident personality will be preferred.
- Strong computer proficiency, with medium to fast typing speed
- Expert in Google Sheets (and Excel) to be able to interpret and analyze data from multiple sources
- Ability to work under pressure
- Comfortable with tools such as Calendar, Web Browser, Powerpoint, Word etc.
Bonus skills:
- Ability to use any sales engagement platform/tools for outreach processes (like Apollo.io, Easyleadz, Hubspot etc.)
- Excellent spoken English, confident personality combined with ability to record sales pitching videos.
- Ability to find innovative ways to automate day to day tasks (e.g. using Google Sheets Extensions or chrome extensions or Telegram bots built by others to solve a critical business problem).
- Create email templates and send email marketing campaigns.
- Send SMS, Whatsapp, Linkedin or push messages.
- Experience with SEO, ASO or setting up Ad campaigns.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Saturday
No travel
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