Associate Director

Employee Type

Job Description

Our Requirement

We are looking for an Associate Director to head our rapidly growing FA practice.

Background

Our FA BPM practice serves both domestic and overseas clients. Our FA projects vary in scope from setting up and running shared services for our clients to end to end management of one or more processes that our clients want to outsource. The solutions we provide are tailored to meet our clients situation and needs. We are always striving to enhance the effectiveness of what we do thereby providing our clients with tangible business benefits, all the while looking for opportunities for improving our service delivery processes.

We believe that our service is differentiated by the following:

Focus on servicing stakeholders

o Client, Employee, Vendor or Customer

o Not just processing transactions

Focus on effectiveness

o Understanding the client s why for the process and for outsourcing

o SLA sets the baseline for performance

o Seeing the trees and the wood

o Understanding client feedback, reading between the lines

Relentless quest for process improvement

o Blue sky design/reengineering

o Weeding out redundancies, plugging the gaps

o Simplification through disaggregation, re-aggregation

o Automation and use of tools for high volume, repetitive, rule based tasks

We seek to deliver the following business benefits to our clients:

Lean accounting function focused on controllership and business support

Process improvement - effectiveness, efficiency, turnaround times, accuracy levels

Better information availability - ad hoc requests as well as standard reports

Strong internal control - sanctity preserved, no dilution over time

Assurance of being compliant with regulatory requirements

Standardisation - in the context of multi location operations

Cost reduction

Headcount reduction because of

o Consolidation of the function

o Efficiencies from standardization

o Process improvements

JOB DESCRIPTION - ASSOCIATE DIRECTOR - FA BPM

o Focused management

Off shoring from high cost locations The Associate Director position

The role will initially be to take charge of the current operations and thereafter leading the setting up of new projects, including resourcing the offshore delivery team, planning and overseeing the transition, implementation of the to-be processes and quality management systems and ensuring that the project reaches stead state in the agreed timeframe.

On an ongoing basis, the role will be to lead and manage the practice including client relationship, oversight of deliverables, people development and management and operational excellence.

You will be responsible for the PL of the practice and will also be involved in growing the revenues through new client acquisition, product development and growth of existing accounts.

Following are the key aspects of the role:

Service Orientation - Should be aware of both - the internal as well as external customers and their needs; and is committed to meeting the customers evolving, long-term needs - the focus is on SERVICE

Result Orientation - Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency - the focus is on achieving RESULTS

Initiative - One must not only understand and accept the responsibilities towards his/her job; but also proactively works towards identifying challenges and its resolution - the focus is on seeking SOLUTIONS

Professionalism - Should have in-depth knowledge of all functions and displays not only required skill-set, but also ethics and integrity while conducting the job - the focus is on PROFESSIONALISM

Cooperation - One must ensure completion of all tasks at hand and simultaneously extends support to team members and displays joint ownership towards achieving business objectives - the focus is on TEAMWORK

Communication/Feedback - Should believe in providing feedback to other associates and receiving feedbacks to enhance performance, thereby meeting business objectives - the focus is on OPEN COMMUNICATION

As Associate Director, you will be a member of Nexdigm (SKP) s BPM Leadership Team, contributing to setting the overall direction of the business and its day to day management.

If you are a self starter with a passion to build a business, this is the role you are looking for. SKP will provide you the spring board from which to do so. We are an entrepreneurial firm that thrives on passion and provides the freedom to innovate and create.