TIS co-ordinators

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Description

Position name: TIS Coordinator

Title Reports to: Regional Project Manager

Position Description

TIS Coordinator is and individual performance role, where in the individual will have the complete ownership to drive the complete TIS process from start till completions for X no of sites w.r.t interior, exterior or refurbishment relating to bank branches, restaurants, atms etc.

The Individual will be assigned a set of sites on monthly basis and he will be responsible for :

• Performing site visits and submit site reports
• Coordinating with third parties for deliveries of products and services (TIS related only)
• Implementation and completion of complete site work under the defined scope of Total Implementation Services (TIS).
• Maintaining a healthy communication channel with the customer on regular basis
• Work in a team and follow appropriate escalation channels
• Handing over of site to customer or pre-agreed handing over process.
  • Managing vendors to do the execution job for sites.

The TIS Coordinator responds immediately to customer or vendor concerns or problems by resolving them or by escalating them to the proper associate, team member or regional project manager.

Education and Experience

Education

Diploma in Civil/Architecture OR College degree or certificate in Civil /Architecture /Interior Designing or construction technology is preferred.

Experience Preferred

Job-related experience in execution/implementation and coordination of civil or interior works is preferred.

Partner/Contractor Management (Partner satisfaction, Training and education to partners etc.

Quality Management (100% defect free sites )

Time to deliver sites (15 to 18 days) constant planning and effort to achieve this uniformly in a sustained manner.

Coordinating and monitoring the performance of vendors in maintaining the timeframe quality of the materials services delivered.

Understands and performs the various Customers/vendors Scope of Services under TIS and elevates or escalates issues when appropriate, and/or according to established procedures.

Customer Relations/Customer Satisfaction

Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office).

Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.

Communicates to all levels - Customer/Team Members/Territory Manager,

through out the entire service activity.

Represents NCR in a manner that reflects positively on the image and reputation of the company

Customer Services

Assists or delivers the following customer services:

Coordination, monitoring and updating required from site visit to site completion under TIS scope of works.

Respond and initiate immediate actions for calls received for any site related issues.

Reporting

Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required

Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation

Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

Physical Environment

May require prolonged and extensive travel.

May require bending/squatting, walking/standing /sitting for prolonged periods.

Exposure to enclosed spaces, dust, drafts, and damp areas.

Function under stress and engage in interpersonal relations (heavy work load, potentially dissatisfied customers)

Technical Skills:

Personal computer skills.

Should know Autocad

MS Office

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.