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Navi Technologies

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2.8

based on 264 Reviews

Video summary

105 Navi Technologies Jobs

Manager(M7) - Fraud Risk & Strategy (Investigations)

NAVI TECHNOLOGIES PRIVATE LIMITED

2.8

based on 264 Reviews

3-5 years

Bangalore / Bengaluru

1 vacancy

Manager(M7) - Fraud Risk & Strategy (Investigations)

Navi Technologies

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Biochemistry Customer Support Analytical Chemistry Home Loans Financial Services CCTV Monitoring

+ 4 more

Job Description

1.Perseverance, Passion and Commitment

Passionate about Navi s mission and vision

Demonstrates dedication, perseverance and high ownership

Goes above and beyond by taking on additional responsibilities

2.Obsession with high quality results

Consistently creates value for the customers and stakeholders through high quality outcomes

Ensuring excellence in all aspects of work

Efficiently manages time, prioritizes tasks, and achieves higher standards

3.Resilience and Adaptability

Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

Key Responsibilities

The role is expected to lead the Fraud Investigations team, which is within the Fraud Risk Strategy team. Fraud Investigations as team has the following responsibilities -

Monitoring Fraud control towers (RCA for alerts, monitoring metrics)
Investigation of incidents of suspicious activity reported by Customer Support / Collections / Business / Product
Monthly hind-sighting (PL non-starters), ad-hoc hind-sighting (e.g. communities, incidents)
Maintain database of suspicious confirmed frauds
Monitoring and classification of RFIs
Due Diligence for Suspicious Transactions

The responsibilities for the Team Lead identified below are to be read in conjunction with this understanding

1. Team Management

Recruit, hire, and train fraud investigators.
Assign tasks and projects to team members based on their skills and experience.
Address team conflicts and issues promptly.

2. Investigation Oversight

Review and analyze investigations conducted by the team.
Ensure investigations are conducted thoroughly and in compliance with established procedures and standards (and applicable regulatory guidelines).
Identify areas for improvement in investigative techniques and processes.
Identify trends and patterns in fraud cases to inform prevention strategies.

3. Performance Tracking and Reporting

Track team performance against key metrics, such as case closure rates, recovery rates, resolution efficiency, and regulatory compliance.
Build MIS / Dashboard to fulfill internal reporting requirements to stakeholders, senior management, the Board, etc.
Prepare regulatory reports as needed, such as for RBI, SEBI, IRDAI, FIU, and for financial reporting.

4. Stakeholder Management

Liaise with internal and external stakeholders listed below to gather information and coordinate investigations -
Customer Support
Collections
Product
Legal Compliance
Vigilance
Credit Intelligence
Communicate investigation findings and recommendations effectively.

Requirements

Bachelor s Degree from a tier-I university (Engineering / Science / Commerce / CA / Law)
3-5 years of experience in fraud investigation, preferably in the financial services industry.
Proven experience managing a team of investigators.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Knowledge of fraud prevention and detection techniques.
Familiarity with relevant fraud regulations and reporting requirements.
Certified Fraud Examiner (CFE) certification would be good to have.