Manager I, Investigations, Account Integrity

In addition to being responsible for achieving and exceeding team s defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team.
The candidate also needs to communicate with multiple stakeholders within the organization - the peer group as well support functions to ensure smooth delivery of the processes being handled.

Key job responsibilities
Direct supervisory responsibility of a team of 15+ Investigators
Lead a core group of Investigators to maximize their team s output and ability to meet operational targets within a very fast-paced/time-critical and demanding environment.
Provide individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction.
Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, projects as required.
People management i.e. appraisal, training and mentoring talent to grow within organization & control attrition.
Monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets.
- Bachelors degree
- 2+ years of operational and/or retail management experience
- 1+ years of team management experience
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Exceptional operational, managerial, analytical and interpersonal skills