Quality Analyst - Field

About Navi

Navi is one of the fastest-growing financial services companies in India, providing Personal and home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

What would you do at Navi?

The primary responsibility of this role is to conduct thorough field audits to ensure the accuracy and quality of customer visit details recorded by our collection agents.

• Field Visits: Regularly visit customer locations to verify the accuracy of information recorded by collection agents, including customer contact details, visit dates, and outcomes.
• Data Verification: Cross-reference field visit data with the information captured in our system to identify discrepancies and inconsistencies.
• Quality Assessment: Evaluate the quality of customer interactions and the effectiveness of collection efforts.
• Reporting: Prepare detailed audit reports that highlight findings, recommendations, and areas for improvement.
• Training: Assist in developing training materials and conducting training sessions for collection agents to enhance their understanding of audit standards and best practices.
• Compliance: Ensure adherence to company policies, procedures, and regulatory requirements.

What skills do you need for this role?

• Proven experience in field auditing or a related role (preferred)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in using computers and relevant software (e.g., CRM systems, data analysis tools)
• Ability to work independently and as part of a team
• Valid driver's license and reliable transportation
• Experience in the collections industry (preferred)
• Knowledge of relevant regulatory requirements (preferred)
• Familiarity with geographic territories where audits will be conducted (preferred)