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Quality Analyst- US Voice Process-Immediate openings
4-9 years
Bangalore / Bengaluru
3 vacancies
Quality Analyst- US Voice Process-Immediate openings
Sagility
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Greetings!!
Immediate openings for Quality analyst-Int voice process
Job Description:
- Graduate required with International Customer Service experience
- A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and regulatory requirements.
- QA on papers with 1-2 years experience would be preferred
- Have Good Interpersonal and Coaching Skills
- Expertise in CSAT/NPS Analysis, RCA and BQM.
- Proficiency in Excel is mandate (PPT knowledge would be advantage)
- Preferably from US Healthcare (OB/IB), Banking, Insurance, Pensions and Mortgage.
Interested Candidates can share your resume to - anitha.c@sagilityhealth.com
Employment Type: Full Time, Permanent
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What people at Sagility are saying
Rating based on 15 Quality Analyst
reviews
Anonymous · Other
in Bangalore / Bengaluru
Everything is worst
Worst mangement
- Salary - Bad+6 more
Quality Analyst salary at Sagility
What Sagility employees are saying about work life
Sagility Benefits
Beneficial policies Flexi and Hybrid work (relevant roles) Creche Support Company transport Higher education 
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