Quality analyst- Specialist (Voice Process) For Sagility, Bangalore

Dear Aspirants,

Openings at Sagility for Quality analyst

Job Description:

• Graduate required with International Customer Service experience
• A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and regulatory requirements.
• QA on papers with 1-2 years experience would be preferred
• Have Good Interpersonal and Coaching Skills
• Expertise in CSAT/NPS Analysis, RCA and BQM.
• Proficiency in Excel is mandate (PPT knowledge would be advantage)
• Preferably from US Healthcare (OB/IB), Banking, Insurance, Pensions and Mortgage

Interested Candidates can contact on below mentioned

Contact Person: HR Harsha : 8904358454

Email ID harsha.kumari@sagilityhealth.com