Assistant Manager - Lending Operations

About Navi

Navi is one of the fastest-growing financial services companies in India, providing Personal and home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

Job Summary

As we continue to grow, we are looking for an Assistant Manager Lending Operations to join our team and play a key role in driving operational excellence within our Lending division

As an Assistant Manager We are looking for a detail-oriented and results-driven Manager for Lending Operations to oversee the day-to-day functions of our lending operations team. The ideal candidate will be responsible for managing operational processes, ensuring the smooth execution of Pre and Post disbursal activities . This individual will also play a key role in driving operational efficiencies, maintaining compliance with regulatory requirements, and supporting business growth.

What would you do at Navi?

• Lending Operations Management: Oversee the end-to-end lending operations process, including Pre disbursement and Post disbursement activities.
• Compliance and Risk Management: Ensure lending operations comply with internal policies and external regulations. Monitor and report on any operational risks and take necessary actions to mitigate them.
• Cross-Functional Collaboration: Work closely with other departments (credit, risk, legal, Business and customer service) to ensure smooth and efficient loan processes. Collaborate with IT for system upgrades and implementation of automation tools.
• Reporting and Analysis: Prepare and present regular reports on operational performance, including key metrics such as loan volume, turnaround times, error rates, and customer satisfaction.
• Team Leadership and Development: Lead, mentor, and manage a team of operations staff to ensure high performance and continuous professional development. Provide ongoing training and support to enhance team capabilities.
• Process Improvement : Identify opportunities for process improvements and implement best practices to streamline/scale up workflows, reduce operational risk, and increase efficiency.

What skills do you need for this role?

• Education: Any Graduate/ Post graduate (Finance/Business degrees preferred)
• Experience: 2+ years of experience in lending operations (Home Loans preferred) , financial services, or banking.
• Strong understanding of lending processes, including loan origination, underwriting, servicing, and collections.
• Knowledge of regulatory and compliance requirements in the lending industry.
• Strong communication skills and the ability to collaborate effectively across teams.
• Creative, solution-oriented mindset with strategic thinking capabilities