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NatWest Services

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4.0

based on 1 Review

118 NatWest Services Jobs

Customer Service Analyst

National Westminster Bank (NatWest)

4.0

based on 1 Review

3-7 years

Gurgaon / Gurugram

1 vacancy

Customer Service Analyst

NatWest Services

posted 11hr ago

Job Role Insights

Key skills for the job

Private Banking HRIS Software Configuration Management Customer Service Excel MS Office

Job Description

Join us as a Customer Service Analyst

Take on a new role, where you ll be building relationships with our people, providing a seamless and positive experience
You ll be acting as the first point of contact for colleagues, answering their enquiries and identifying opportunities to help them with simple HR services
Join a collaborative and fast-paced environment, where you ll be able to further develop your customer service skills

What youll do

As a Customer Service Analyst, you ll be providing outstanding service in every interaction with employees of the bank as you complete general HR requests. We ll look to you to educate our people in the different ways to interact with HR, supporting them in choosing the right service options for their personal needs.

You ll also be:

Using effective questioning techniques to gather information to present accurate and fair solutions in-line with the bank s policy and processes
Identifying the root cause of issues to effectively solve them
Maintaining an awareness of changes in policy, process and procedure to provide the best advice
Managing your personal workload and adapting to the HR team requirements
Using HR systems to accurately record and maintain customer records

The skills youll need

We re looking for someone with a background in delivering excellent customer service, with the ability to tailor your communication skills to liaise with a variety of customers. You ll work well in a fast-paced environment, and you ll be able to work off your own initiative and as part of a team.

You ll also need: