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NatWest Services

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4.0

based on 3 Reviews

142 NatWest Services Jobs

Customer Service & Operations Analyst, Webchat

National Westminster Bank (NatWest)

4.0

based on 3 Reviews

0-5 years

Gurgaon / Gurugram

1 vacancy

Customer Service & Operations Analyst, Webchat

NatWest Services

posted 3mon ago

Job Role Insights

Key skills for the job

Manual Testing Customer Service Excel Operations MS Office PowerPoint

+ 3 more

Job Description

Join us as a Customer Service Operations Analyst

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
You ll be actively participating in initiatives to improve customer service, processes and procedures
You ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What youll do

In this key role, you ll be providing crucial support to customers and colleagues in our contact centers. You ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You ll also be:

Identifying barriers to performance and coordinating improvements to enhance our efficiency
Working closely with operational centers, providing coaching and support to increase efficiency and knowledge
Keeping accurate records of day to day operations, logging incidents and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences

The skills youll need

To be successful in this role, you ll need to have excellent planning and organizational skills, along with good attention to detail.

Excellent written communication skills
Minimum 6 months to 1 or 1.5 years hands on experience in an International Chat or Email process
Any graduation or post graduation. Preferred 2023 or 2024 pass outs
Comfortable working in 24*7 shifts
Microsoft Office skills, including PowerPoint, Excel and Word

Employment Type: Full Time, Permanent

Read full job description