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92 NatWest Services Jobs
Customer Service & Operations Analyst, Webchat
3-7 years
Gurgaon / Gurugram
1 vacancy
Customer Service & Operations Analyst, Webchat
NatWest Services
posted 6hr ago
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Job Description
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You ll be actively participating in initiatives to improve customer service, processes and procedures
- You ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
- Excellent written communication skills
- A minimum of six months to one year of hands on experience in an International Chat or Email process
- To be comfortable working in 24*7 shifts
- Microsoft Office skills, including PowerPoint, Excel and Word
- Coordinating improvements to enhance our efficiency
- Keeping accurate records of day-to-day operations
- Maintaining a focus on improving our customer service and experience
Employment Type: Full Time, Permanent
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