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NatWest Services

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89 NatWest Services Jobs

Customer Service & Operations Credit Analyst

National Westminster Bank (NatWest)

3-7 years

Gurgaon / Gurugram

1 vacancy

NatWest Services

posted 16d ago

Job Role Insights

Key skills for the job

Software Configuration Management Customer Service Investigations Credit Operations Customer Service Operations Service Level Management

Job Description

Join us as a Customer Service & Operations Credit Analyst

We ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs
Specialising in Credit Operations, you ll respond to queries from customers and stakeholders promptly within agreed timelines
This is a chance to build on your credit skills and experience in an engaging and fast-paced environment
Were offering this role at senior analyst level

What youll do

As a Customer Service & Operations Credit Analyst, you ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.

In addition, you ll:

Review documentation including loan applications, disclosures, and credit evaluations
Authorise and investigate all credit operations transactions
Collect and analyse the required information from the customers and businesses
Review credit operations processes which could be automated or enhanced to improve the customer and business experience

The skills youll need

To succeed in this role, you ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You ll also have the ability to adapt to fast-paced environments and you ll have effective organisation skills to deliver to deadlines.

You ll also need: