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NatWest Services

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4.0

based on 1 Review

36 NatWest Services Jobs

Infrastructure Manager, Active Directory,VP

National Westminster Bank (NatWest)

4.0

based on 1 Review

15-20 years

Chennai, Bangalore / Bengaluru

1 vacancy

Infrastructure Manager, Active Directory,VP

NatWest Services

posted 12d ago

Job Role Insights

Key skills for the job

Customer Service Operations Production Management IT Infrastructure Service Management Active Directory

+ 3 more

Job Description

Join us as an Infrastructure Manager

Were looking for an Infrastructure Manager to join us in shaping our bank of the future through innovation and technological advancement
Youll ensure the operational health of the platform, covering all aspects of service, risk, cost and people
With a broad spectrum of technology at your fingertips, youll help to put the bank at the forefront of innovation by simplifying our services and creating the best experience possible
Were offering this role at vice president level

What youll do

As an Infrastructure Manager, you ll be assisting with delivering a robust production management service for relevant infrastructure platforms. You ll be maintaining the platforms operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.

Day-to-day, you ll be:

Driving the team s activities to make sure that the platform integrity is maintained in line with technical roadmaps
Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes
Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time
Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes
Seeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexities

The skills youll need

Innovation and customer experience sit at the heart of this role, so we re looking for someone with knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

Youll also bring:

Technical understanding of Active Directory including platform, technology, products and domains
An understanding of operational principles
Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level
Good collaboration and stakeholder management skills
A solid background working in an Agile or DevOps environment with continuous delivery and continuous integration
Knowledge of People and Performance management processes and an ability to Coach, Develop and motivate your Direct reports

Employment Type: Full Time, Permanent

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