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American Express
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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185 American Express Jobs
Customer Service Analyst T2-II
2-4 years
₹ 4.5 - 5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Gurgaon / Gurugram
1 vacancy
Customer Service Analyst T2-II
American Express
posted 10hr ago
Job Role Insights
Flexible timing
Job Description
You Lead the Way. We ve Got Your Back.
Join Team Amex and lets lead the way together.
As the face of the company, you can create positive interactions with our customers every day from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry leading training and ongoing coaching, all while learning what it
means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex
means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex
How will you make an impact in this role?
- The position is responsible for providing quality and timely completion of requests related to verification, research &
analysing data of merchant accounts. - Requires the handling of outbound and inbound calls to and/or from Financial Institutions, Merchants, and internal customers.
- Requires the handling of requests by partnering with internal teams as well as client managers.
- Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development & Risk Management.
- Review, analyze, and process merchant requests from the simple to the complex.
- Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license,
- Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures in order to fulfill critical
maintenance request. - Able to interact professionally with all levels of clients.
- Ability to manage multiple tasks simultaneously.
- Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.
- We work Monday Friday 1930 0400 IST shift
Minimum Qualifications
- Graduates
- Excellent verbal and written communication skills.
- Ability to evaluate Merchant information
- High result orientation
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
Read full job descriptionAmerican Express Interview Questions & Tips
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What people at American Express are saying
Rating based on 4 Customer Service Analyst
reviews
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
Likes
The work culture is great
- Salary - Excellent
+6 more
Dislikes
Nothing as such for now
Customer Service Analyst salary at American Express
reported by
36
employees
with 1-5
years exp.
₹3.9
L/yr - ₹8
L/yr
10%
less
than the average Customer Service Analyst Salary in India
View more details
What American Express employees are saying about work life
based on 3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Benefits
View more benefits
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American Express Gurgaon / Gurugram Office Location
Gurgaon Office
Headquarter
American Express Banking Corp., Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Phase-II
Gurgaon
Haryana 122002
Haryana 122002
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