Account Protection Specialist

Description - External

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Perform Manual review on accounts claimed as Fraud by card members/Third parties.

• Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis
• Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals
• Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
• Balance customer interests with the interests of American Express
• Quality focused with strong attention to detail
• Excellent listening and verbal communication skills exhibiting a strong presence and the ability to communicate effectively across all audiences
• Strong Command on the English Language (specifically Concepts of Functional Grammar and its usage) both in terms of understanding and assessing
• Make outbound calls to card members, banks to validate information
• This role may be subject to additional background verification checks
•  Self- driven and Demonstrate the ability to deliver on tasks without direct supervision

Minimum Qualifications

• Excellent Written & Oral Communication Skills
• Demonstrate people management skills and has the ability to coach team members.
• Being 100% focused on the team's success.
  

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

REGARDS,

ASHOK KUMAR | Global talent acquisition Team

COLLEAGUE EXPERIENCE GROUP

M: 8595536725 | E: Ashok.Kumar21@aexp.com