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NatWest

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4.3

based on 46 Reviews

43 NatWest Jobs

Customer Service & Operations Cash Management Analyst

National Westminster Bank (NatWest)

4.3

based on 46 Reviews

3-7 years

Chennai, Gurgaon / Gurugram

1 vacancy

Customer Service & Operations Cash Management Analyst

NatWest

posted 10hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Customer Service Excel Cash Management Services Operations Management SLAS

+ 3 more

Job Description

Join us as a Customer Service & Operations Cash Management Analyst

You ll deliver successful customer and business outcomes by fulfilling customer s transactions and queries, supporting business processes, policies and procedures, and understanding customer and business needs
We ll look to you to review manual or ineffective processes which could be automated or enhanced to improve customer and business experience
This is a great chance to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
Were offering this role at senior analyst level

What youll do

In this role, you ll deliver successful customer and business outcomes by processing, authorising and investigating all transactions to define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), collecting the required information from the customers and business.

We ll look to you to follow process steps and fulfil customer requests while responding to transactions and queries from customers and stakeholders promptly within agreed timelines.

You ll also:

Respond to transactions and queries from customers promptly and tactfully within SLAs
Process all cases or transactions and queries as per agreed KPIs
Collect and analyse the required information from the customers and businesses
Participate in initiatives to improve customer service, processes and procedures

The skills youll need

To excel in this role, you ll need knowledge in Cash Management Operations and demonstrate good organisational skills to deliver against deadlines. You ll also bring an understanding of our industry and its customers.

In addition, you ll need:

Interpersonal skills to listen to customers and develop relationships to gain an understanding of the customer s needs
The ability to work in a fast-paced environment
An awareness of changes in trends, policies and regulations
Experience of managing stakeholder relationships

Employment Type: Full Time, Permanent

Read full job description