Application Administrator - Workflows (5-8 yrs)

JOB FUNCTION : Application Admin/ Workflow Developer | ServiceNow

BUSINESS UNIT : Enterprise Technology Operations/SPARC Automation

NUMBER OF OPENINGS : 2

WHO WE ARE :

Goldman Sachs is leading global investment banking, securities and investment management firm that provides a wide range of services worldwide to a substantial and diversified client base that includes corporations, financial institutions, governments and high net-worth individuals.

Founded in 1869, it is one of the oldest and largest investment banking firms.

The firm is headquartered in New York and maintains offices in London, Bangalore, Frankfurt, Tokyo, Hong Kong and other major financial centres around the world.

We are committed to growing our distinctive Culture and holding to our core values which always place our client's interests first.

These values are reflected in our Business Principles, which emphasise integrity, commitment to excellence, innovation and teamwork.

BUSINESS UNIT OVERVIEW :

The SPARC team part of Enterprise Technology Operations provide Integration and Automation services to the Application Support groups in a unified approach to cutting-edge systems and processes that form the core of our key business, sharing best practices while providing a critical mass to help drive transformation.

The team is reasonable for developing and integrating business solutions leveraging Service Now Platform.

Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

RESPONSIBILIITES ;

As an Application Developer for the Automation team, you will have the following responsibilities :

- Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation

- Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development

- Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes

- Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC

- Own and drive enhancements to improve reliability and performance of existing solutions

- Analysing risks, gaps in the existing environment/applications and resolve them

- Drive enhancing scalability, performance, and monitoring strategies for the existing platform

- Collaborating with clients in requirement gathering and providing multiple logical solutions

- Challenge existing solutions, processing and suggest different ways to solve problem or improve stability

- Build/improve run books for quality documentation and auditing purpose

- Effectively manage projects while maintaining a high level of attention to detail adaptable to change and able to work independently and as part of a team-

SKILL / EXPERIENCE :

- 5+ years of ServiceNow platform experience preferably in development and implementation

- Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications

- Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow

- Good knowledge on reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow

- Hands on experience on development of custom scoped applications

- Good knowledge on HRSD, CSM and ATFs

- Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools

- Good understanding on ITOM modules Event Management, Integrations, Orchestration

- Hands on experience on working with Rest API's

- A fair understanding of MID Server Configuration, CMDB, discovery and asset management

- Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow

- Demonstrated success at delivery of assignments with tight deadline.

- Ability to work independently, but strong team player with experience of working as part of a global team.

- Self-starter mind set with the ability to share ideas, identify and drive opportunities.

- Strong problem analysis skills to include the use of mathematical concepts to validate results

- Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail

- Clear and concise communication with superior written and verbal communication skills.

- Manage and prioritize work effectively with minimal supervision

- Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.

- Coordinate and solve complex technical data and transformation issues.

- Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.

- Answer "how to" technical and application configuration questions.

- Develop, maintain, and execute reports to ensure system operation meets performance targets.

- Create and maintain system design and operations documentation

QUALIFICATIONS :

- Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or a related field

- Financial Service domain knowledge whilst, not a pre-requisite is desirable

YOUR CAREER :

Goldman Sachs is a meritocracy where you will be given all the tools to help you develop.

At Goldman Sachs, you will have access to excellent training programmes designed to improve multiple facets of your skills portfolio.

Our in-house training programme, 'Goldman Sachs University' offers a comprehensive series of courses that you will have access to as your career progresses.

Goldman Sachs University has an impressive catalogue of courses which span technical, business and leadership skills training.

In order to help you navigate the organisation, you will be given a mentor from outside of your immediate department.

This person will be positioned to provide you with objective advice and guidance on your career development.

We value internal mobility.

The chance to take on new challenges in the firm over time will ensure that you remain stimulated and will help in your continued professional and personal development.

Goldman Sachs is an Equal Employment Opportunity Employer and does not discriminate in employment on the basis of age, race, colour, gender, national origin, disability, veteran status, or any other basis that is prohibited by applicable