Senior Developer - ServiceNow Platform (3-8 yrs)

Role - ServiceNow Sr. Developer

Location - India

Role and Responsibilities :

- Support the configuration of application including, but not limited to Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, Release, Software Asset Management (SAM), Configuration Management (CMDB), Project & Portfolio (PPM), Governance, Risk, Compliance (GRC) and Reporting / Performance Analytics

- ServiceNow wizard for maturing platform capabilities and automating administrative tasks such as management of users, groups and roles.

- Help transform business and technical requirements into implementation plans; Document requirements, develop technical specifications, maintain architecture / integration documentation

- Works with product team to ensure user stories are developer-ready, easy to understand, and testable

- Formulate testing approach, develop test cases, and deploy code into Production in defined releases

- Formulate and socialize development best practices within ServiceNow, utilize studio and team development features within ServiceNow to maximize productivity and effectiveness.

Requirements :

- 5+ years of experience in the field of IT Service Management and Transformation services practice.

- Hands on experience in implementation of ITSM is must.

- CSM, CSM Agent Workspace

- UI Builder, Integrations/Scripted REST APIs

- Playbooks & Predictive Intelligence

- Client interaction and project delivery handling while maintaining a high degree of customer relationship and satisfaction.

- 2-3 years of ServiceNow experience working on third party integrations preference with ADO.

- Proficiency in JavaScript and web development technologies.

- Experience with ServiceNow APIs.

- Develop and customize ServiceNow applications using JavaScript, Jelly, Web Services, XML, HTML, and CSS.

- Configure and maintain the ServiceNow platform, including workflows, business rules, UI pages, UI actions, and UI policies.

- Experience in configuring Notifications, SLAs, Workflows, Users, Groups etc

- Ensure best practices and standards are followed in the development process.

- Knowledge of ITIL processes and ITSM best practices.

- Experience to write test scripts for the integrations.

Certified in :

- Certified Service Now Administrator

- Certified Implementation Specialist (ITSM)

- Certified Implementation Specialist (VRI or SAM or PPM) preferred

- ITIL V4 Foundation

- IT Service Management (ITSM) based on ITIL best practices

- ITIL Service processes of Incident, Problem, Change, Release, Request fulfillment, Configuration Management and Service Desk function.

- Clear understanding of process-centric IT, the interaction of human-based and system-based processes and business events, and Service Management best practices

- Excellent consulting skills - Requirements gathering and problem-solving methods, Communication and presentation skills and Client management

- Integration of ServiceNow with other applications & toolsets

- Service Portal development hands on

- Hands on and good understanding on Domain separation. - Java Scripting and Angular JS hands on experience - Create and modify workflows - Proven experience including full development lifecycle (requirements, design, build, test, deploy, support) and IT service delivery management experience

- Experience of working in an agile environment

Educational Qualifications :

- Bachelor's degree in Computer Science / Information Technology