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44 Movate Jobs

International Voice Process Executive

1-6 years

Chennai

4 vacancies

International Voice Process Executive

Movate

posted 1d ago

Job Description

We are hiring International customer support Associate


Designation : Engineer
Shift : Flexible to work in Rotational Night shift
Job location : Chennai(Ambit IT Park)
Work Model : Work from office


  • Graduation and Professional documents mandatory
  • Looking for immediate joiners only

Primary Skills:
• Excellent Communication - for voice, email, chat support
• Should be able to communicate effectively
• Should possess good telephone and email etiquette
• Must be a graduate
• Should be willing to work in US time zones
• Must have good customer handling skills with the ability to learn networking concepts


Job Responsibility :

The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve creation of licenses and support accounts to the clients worldwide. The team will also ensure customer satisfaction / experience is and stays a priority. Manage high visibility exceptions and can work with cross - functional teams to provide best solutions
• Providing license to customers for software updates 
• Manage high visibility exceptions and can work with cross-functional teams to provide best solutions 
• Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule 
• Handle L0 cases for confirmation of hardware failure and proceed with RMA Provide L0 level technical assistance on cases to rule out hardware errors.


Employment Type: Full Time, Permanent

Read full job description

Prepare for International Voice Process Executive roles with real interview advice

Top Movate International Voice Process Executive Interview Questions

Q1. TCP/IP layers, why is transport needed for communication? What is Subnet mask and how does it help in data communication. Why is Vlan needed ... read more
Q2. What is the difference between WAN and LAN
Q3. How will you manage a ticket
View all 150 questions

What people at Movate are saying

International Voice Process Executive salary at Movate

reported by 2 employees with 1-6 years exp.
₹3.1 L/yr - ₹4 L/yr
16% more than the average International Voice Process Executive Salary in India
View more details

What Movate employees are saying about work life

based on 2.1k employees
55%
52%
71%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Movate Benefits

Submitted by Company
Performance-Based Bonuses and Incentives
Competitive Salary Package and Benefits
Professional Development Opportunities through Movate Academy
Submitted by Employees
Job Training
Soft Skill Training
Work From Home
Health Insurance
Cafeteria
Team Outings +6 more
View more benefits

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Movate Chennai Office Locations

View all
Chennai, Tamil Nadu Office
Headquarter
Movate Technologies Pvt Ltd 6th Floor, Ambit IT Park, No. 32A & B, Ambit Road, Ambattur Industrial Estate, Chennai Chennai, Tamil Nadu
600058
Chennai, Tamil Nadu Office
Movate Technologies Pvt Ltd 7th Floor, Block A6, Shriram Gateway # 16 GST Road, Perungalathur, Chennai, India Chennai, Tamil Nadu
600063

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