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181 Morgan Stanley Jobs
Legal and Compliance Professional
4-7 years
Mumbai, Japan
1 vacancy
Legal and Compliance Professional
Morgan Stanley
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Review associate phone calls and non-phone items
- Listen to service associate and financial advisor calls and conduct a review of the interaction
- Research call outcome using resources such as systems, policy & procedure to confirm call was handled properly and transaction was completed correctly and accurately
- Provide feedback to managers on call flow and collection of client data
- Provide feedback to managers on failed or low scoring calls
- Train new RMs, PRMs, CRAs and FAs on Quality process
- Facilitate QA/Manager engagement meetings and attend manager team meetings
- Create and conduct customized feedback sessions which include robust reporting
- Conduct calibration meetings with associates and leadership
- Attend product specific meetings and training
- Ability to meet pre-assigned call assignments within the month with little or no direction
- Ability to multi-task, prioritize and excel in a fast-paced, deadline driven environment
Employment Type: Full Time, Permanent
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