Account Manager , CE

Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. - 15%

Facilitate verbal and written communication with customers and authorised third parties as required. - 10%

Maintain accurate records on the Company s internal systems. -10%

Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management. - 10%

Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. - 10%

Provide an efficient professional service to both internal and external stakeholders at all times. - 10%

Provide support, cover, assistance and or guidance to other teams within support operations as required. - 10%

Use a variety of systems in addition to Cabot s internal systems to obtain, utilise and process documentation relating to customers / authorised third parties. - 10%

Education

Required: Bachelor; Any

Experience

• Required: Overall 2 years of experience of which Minimum 1 year experience in International process
• Candidate should be a Graduate
• Require Candidates can be from UK/US -Collections/Non-Collections background
• Candidate should not be from Tech-support background ( Non-hiring organizations- IYOGI/QUA
• Basic PC Skills
• GCSE level in English & Maths Good negotiations skills
• Excellent communication skills (both written and verbal)
• Excellent organisation and time management skills
• Ability to handle a varying and demanding workload
• Ability to meet tight time deadlines
• Preferred: Positive can do attitude Confident communicator Intuitively empathetic Seeks learning opportunity and self development