Sr.HR Manager (Total Rewards/Compensation & Benefits)

Responsibilities & Duties

Business Operator

• Lead HR Shared Services Workstreams: Oversee the HR Shared Services Workstreams, ensuring efficient and effective delivery of HR services across the organization for Total Rewards / Compensation & Benefits function (Time, Leave & Absence, Benefits Administration, Vendor Billing, Compensation Tasks & Enquiries, Recognition Platforms).
• Data Analytics: Utilize data analytics to drive insights and decision-making, improving HR processes and outcomes.
• Global Stakeholder Management: Collaborate with global stakeholders to understand their needs and ensure alignment of HR services with business objectives.
• Rigorous oversight of SLAs/Service Agreements at upstream and downstream levels to ensure efficient process delivery
• Global HR System Implementation: Drive the implementation and optimization of global HR systems, platforms and initiatives, ensuring seamless integration and user adoption.
• Global Improvement Projects: Identify and lead global improvement projects to enhance HR service delivery and employee experience.
• Compliance and Governance: Ensure HR processes and systems comply with relevant regulations and governance standards.
• Team Development: Mentor and develop the HR Shared Services team, fostering a culture of continuous improvement and high performance.

People Developer

• Assist in recruitment efforts by ensuring right fitment of candidate with the job descriptions
• Clarity on job expectations and changes to the team members in a precise and timely manner
• Assist in the creation of and clear communication on KRAs (Definition, Description, Measurement) using SMART principles
• Use Capabilities Development as a Framework to align development needs of the team with career expectations and progression and succession planning
• Assignment of learning & training opportunities to the team members and evaluation of enhancement of skillsets/competencies
• Ensure collection, review and sharing of performance feedback at regular intervals to foster the culture of continuous skillsets/competencies development
• Act as a coach and mentor to the team members to align the performance and potential axis
• Provide communication regarding job expectations and changes
• Ensure timely and adequate recognition provided to the team
• Promote Collaboration and Provide Project Support

Value Creator

• Provide insight and guidance on opportunities for process improvements and actively participate in the projects to continuously improve and improvise Service Delivery
• Six Sigma Projects: Lead and manage Six Sigma Best Practices Sharing to enhance process efficiency and quality within HR operations.
• Lead the projects to improve productivity and reduce the costs
• Provide a Safe, Compliant, and Ethical Work Environment
• Ensure confidentiality of Human Resources related information and data
• Maintain knowledge of and apply company safety, labor, and ethics policies
• Communicate safety, compliance, and ethics requirements to applicable team members
• Identify and resolve and/or report potential safety, security, and labor issues

Experience

Minimum of 15+ years of experience in Global HR Shared Services, with a focus on HR Employee Lifecycle processes, data analytics, Six Sigma projects, global stakeholder management, and HR system implementation.

Educational Qualification

• Bachelors degree
• Masters/Post Graduate certificate/diploma in HR Management (Preferred)

Professional Requirements

• Hands on experience working in large scale ERP (Workday, SAP), Master Data/HCM; Case Management Tool (ServiceNow Preferred, SalesForce); Usage of AI in Total Rewards / Compensation & Benefits Function
• Experience in managing teams in a Shared Services/Client Services setup with relevant experience in customer interaction
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proven ability to manage and influence global stakeholders
• Passionate for delivering world-class customer service with focused approach and responsiveness to the customer needs
• Experience with HRIS and other HR technologies
• Project management expertise
• Ability to lead and develop high-performing teams
• Demonstrated ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and nonjudgmental manner