Java Support Engineer - Troubleshooting (4-9 yrs)

Role Overview :

We are seeking skilled and experienced engineers with strong Development and L3 support capabilities to join our Front Office L3 Support Team. This role requires hands-on troubleshooting, system support, bug fixing, and optimization to ensure the performance, scalability, and reliability of applications.

Key Responsibilities :

- Provide Level L2 and L3 application support and development.

- Troubleshoot, debug, and resolve complex application issues promptly.

- Optimize existing systems for performance and reliability.

- Collaborate with development teams to resolve recurring issues and drive system transformations.

- Raise and manage incident and problem tickets.

- Communicate effectively with stakeholders, users, and management during critical incidents.

- Analyze and escalate issues when necessary to ensure resolution within SLA timelines.

Must-Have Skills :

- 4-9 years of experience in L2/L3 application support and development.

- Strong coding, debugging, and problem-solving skills.

- Proficiency in any object-oriented programming language.

- Strong communication skills for effective interaction with users and stakeholders.

Good-to-Have Skills :

- Experience with Unix/Linux systems.

- SQL and database understanding.

For L2-Level Support :

- Strong individual contributor with excellent analytical and debugging skills.

- Ability to raise incidents, assess impacts, escalate issues, and provide clear communication to stakeholders.

- Focus on managing both support and development-related tasks effectively.

- Basic technical concepts knowledge to debug minor issues and assist in problem resolution.