Urgent Hiring For Helpdesk Executive For Government Client

Designation- Helpdesk Executive

Responsibilities-

• Provide first level contact and convey resolutions to employee issues
• Provide timely resolutions to clients' issues related to health insurance policies.
• Manage client queries and concerns through phone calls, emails, or chats.
• Scrutinize the mediclaim files.
• Utilize excellent customer service skills and exceed employees expectations
• Ensure proper recording, documentation and closure
• Preserve and grow your knowledge of help desk procedures, products and services
• Manage client queries and concerns through phone calls, emails, or chats.
• Handle customer escalations in a professional manner to maintain high levels of satisfaction.
• Maintain accurate records of all interactions with clients.
• Quality Check of contents of Deficiencies raised, through physical verification of documents & files rectification to be done.
• Maintaining TAT in solving query related claims & controlling possible escalations.

Client Address-

• Kolkata-

ONGC, 2-4 Floors, Technopolis Building, Salt Lake City, Block BP, Sector V, Kolkata - 700091, WB

• Sivasagar, Assam-

ONGC, Nazira, District-Sivasagar, Pin-785685, Assam

Note- Immediate joiners are preferred.