Urgent Hiring For Executive/Sr.Executive/ AM/ Manager-CRM

Designation- Sr. / Executive / AM / Manager

Department- CRM

Location- Vadgaonsheri, Pune

Experience - 1 to 10 yrs

Responsibilities-

• Provide first level contact and convey resolutions to employee issues
• Provide timely resolutions to clients' issues related to health insurance policies.
• Manage client queries and concerns through phone calls, emails, or chats.
• Scrutinize the mediclaim files.
• Utilize excellent customer service skills and exceed employees expectations
• Ensure proper recording, documentation and closure
• Preserve and grow your knowledge of help desk procedures, products and services
• Manage client queries and concerns through phone calls, emails, or chats.
• Handle customer escalations in a professional manner to maintain high levels of satisfaction.
• Maintain accurate records of all interactions with clients.
• Quality Check of contents of Deficiencies raised, through physical verification of documents & files rectification to be done.
• Maintaining TAT in solving query related claims & controlling possible escalations.

If interested, please revert with your updated resume or whats app to 7798882337.