Client Service Executive

About the Role

The Client Servicing Executive will act as the primary point of contact between the company and its clients. This role involves understanding client requirements, ensuring their satisfaction, and managing all aspects of the client relationship. The ideal candidate is customer-focused, proactive, and skilled in communication.

Key Responsibilities

• Serve as the main point of contact for clients, ensuring seamless communication and service delivery.
• Understand client needs and develop strategies to meet their requirements effectively.
• Build and maintain strong, long-term relationships with clients.
• Coordinate with internal teams (sales, operations, and support) to ensure timely and high-quality service.
• Handle client inquiries, feedback, and complaints, providing timely resolutions.
• Prepare and present performance reports and updates to clients regularly.
• Identify opportunities to upsell or cross-sell additional services to clients.
• Stay updated on industry trends and competitor offerings to provide valuable insights to clients.
• Ensure all client servicing activities align with the companys goals and standards.

Key Attributes

• Customer-focused mindset with a passion for delivering exceptional service.
• High level of professionalism and attention to detail.
• Proactive attitude with the ability to work both independently and in a team.
• Strong organizational skills and the ability to manage multiple clients simultaneously.

What we are looking for?

• Bachelors degree in Business Administration, Marketing, or a related field.
• Proven experience in client servicing, account management, or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of [specific industry, e.g., recruitment, advertising, or IT services] is a plus.

Why Join Us?

• Competitive salary with performance-driven incentives.
• Opportunity to work on diverse, high-impact projects with leading brands.
• A collaborative and growth-focused work environment.
• Exposure to the brand solutions, BTL, Marketing technology solutions, events, and digital marketing landscape.
• Fast-track career growth for high-performing individuals.