mCaffeine - Manager - B2C Operations (5-8 yrs)

Role Overview:

- As the B2C Operations Manager, you will oversee the end-to-end supply chain operations for our D2C channels, including e-commerce platforms and direct orders.

- This role requires a strategic thinker with a hands-on approach to streamlining processes, managing third-party logistics (3PL), and driving efficiencies in order fulfillment.

Key Responsibilities.

- Order Fulfillment & Logistics - Manage order processing workflows to ensure on-time and error-free deliveries.

- Collaborate with 3PL partners to optimize shipping times and costs.

- Monitor and improve last-mile delivery performance.

- Inventory Management - Oversee inventory across warehouses and fulfillment centers.

- Ensure real-time inventory tracking to prevent stockouts or overstocking.

- Collaborate with procurement and production teams for replenishment planning.

- E-commerce Supply Chain Optimization - Develop and execute strategies for improving supply chain efficiency for D2C channels.

- Monitor KPIs like order lead time, fulfillment accuracy, and customer satisfaction.

- Integrate supply chain operations with e-commerce platforms and marketplaces.

- Vendor & Partner Management - Manage relationships with 3PLs, couriers, and packaging suppliers.

- Negotiate contracts and SLAs with service providers.

- Process Improvement & Analytics.

- Identify bottlenecks in the supply chain and propose data-driven solutions.

- Use analytics tools to forecast demand and plan inventory effectively.

- Drive cost-saving initiatives without compromising service quality.

- Customer-Centric Operations.

- Collaborate with customer service to resolve order or delivery issues.

- Continuously refine processes to enhance the customer delivery experience.

Key Skills & Qualifications.

- Supply Chain Management, Logistics, Business, or related fields.

- 5-8 years of experience in a supply chain role, with a focus on B2C or D2C operations.

- Mandatory Unicommerce/ Uniware experience.

- Proficiency in inventory management systems, ERP platforms, and e-commerce integrations.

- Experience in personal care, FMCG, or similar industries is highly desirable.

- Strong negotiation, communication, and problem-solving skills.