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Associate - Customer Service
2-3 years
Gurgaon / Gurugram
1 vacancy
Associate - Customer Service
Max Life Insurance
posted 13d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Team handling and supervision
- Production Support
- Resolve all escalated complaints from Agent Advisor Customers within the defined Service Level Agreement s
- Ensure adherence to documented processes, procedures and controls
- Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved
- Ensure follow up with customers / Agents to ensure complete satisfaction
- Help in Root cause analysis of Queries / Complaints received
- Strictly follow the Escalation Matrix
- Customer satisfaction scores
- Agent satisfaction scores
- TAT of Customer/Agent query resolution as per defined SLA
- 100% compliance to standards.
- Graduate with 2-3 years experience in Operations / Customer Care
- The applicant should have Good English Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers
- Customer centricity
- Good communication skills
- Basic computer skills
- Team handling and supervision
- Production Support
- Resolve all escalated complaints from Agent Advisor Customers within the defined Service Level Agreement s
- Ensure adherence to documented processes, procedures and controls
- Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved
- Ensure follow up with customers / Agents to ensure complete satisfaction
- Help in Root cause analysis of Queries / Complaints received
- Strictly follow the Escalation Matrix
- Customer satisfaction scores
- Agent satisfaction scores
- TAT of Customer/Agent query resolution as per defined SLA
- 100% compliance to standards.
- Graduate with 2-3 years experience in Operations / Customer Care
- The applicant should have Good English Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers
- Customer centricity
- Good communication skills
- Basic computer skills
Employment Type: Full Time, Permanent
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Max Life Insurance Benefits
Job Training 
Soft Skill Training 
Health Insurance 
Work From Home 
Team Outings 
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