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11 Material Depot Jobs
Customer Success Manager
Material Depot
posted 22d ago
Job Role Insights
Key skills for the job
Job Description
- Assist users with any requirements they may have with the platform from how-to-use guides, finding materials, processing orders and/or payments, and other inquiries while maintaining a daily report of these activities.
- Make active recommendations to optimize the platform based on user feedback or any necessary changes to enhance the customer experience.
- Help users leverage Material Depot for all their requirements, including queries regarding offerings, products, maintenance, and data upkeep.
- Provide accurate and thorough information to customers using the right practices, tools, and communication procedures, guidelines, and protocols.
- Ensure all customer tickets and complaints are attended to on time, with appropriate solutions/alternatives provided and follow-ups made to confirm resolution.
- Establish and maintain records of all customer interactions, process customer accounts, and file documents as required.
- Build value-based relationships with customers through open and interactive communication.
- Prior experience in a customer-facing role.
- Experience managing customers across different segments.
- Excellent written and verbal communication skills.
- Detail-oriented with strong organizational skills.
- Proven ability to work effectively as part of a tight-knit team.
- Interest in building high-value digital products and tools for a community.
- Education in architecture or design-related domains is a plus.
- Working knowledge of MS Office suite (Excel, Word).
Employment Type: Full Time, Permanent
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