API Customer Success Executive

We are seeking a highly skilled and experienced API Customer Success Executive to oversee our customer success operations. The ideal candidate will have strong knowledge of E-Invoice and E-Waybill processes and validations, as well as experience in achieving company SLAs. The API Customer Success Executive will be responsible for handling client queries and scenarios, and ensuring timely resolution of customer issues.

Responsibilities:
1. Develop and maintain a thorough understanding of E-Invoice and E-Way bill processes and validations.
2. Handle and resolve client queries and scenarios effectively and efficiently.
3. Work collaboratively with the team to achieve company SLAs and performance metrics.
4. Handle and manage client pressure situations with professionalism and tact.
5. Demonstrate strong communication and interpersonal skills, both verbal and written.
6. Utilize experience in task management and tracking to effectively prioritize and allocate resources.
7. Manage high workloads and crisis situations effectively, ensuring that customer support operations continue to run smoothly.