IT Operations Manager (ITOS G)

Job Description

Job Role -

Responsible for overseeing and managing IT Operations Management (End User, Service Desk, Data Centre, Facility, LAN, Security and Vendor Management)

Job Responsibilities-

1. Oversee and Manage IT operations which includes End User Support (Hardware, Software and Computing Devices), Data Centre Management, Network Operations Management, Service Desk SLA Management, Security and Vendor Management.

2. Oversee the installation, configuration and maintenance of end user devices, networks, applications, softwares and tools.

3. Manage team of operations support specialists, coach them and provide trainings as necessary.

4. Define, manage and maintain KPIs, processes and policies to continually improve IT Operations.

5. Liason with various stakeholders (IT and Business) to understand their need and ensure they have appropriate resources and support to carry out day to day operations.

6. Respond and resolve user issues in a timebound manner.

7. Perform regular audits and assessments of existing operations to identify opportunities for improvement

8. Ensure Compliance and adherence of MSILs IT Policies

9. Manage Procurement and Maintenance of End User Computing Hardwares and Softwares

10. Conduct market research to identify potential vendors and stay updated on industry trends and advancements in IT Operations Area.

Educational Qualifications-

• BE/ BTech

Work Experience - 6 years (Min) to 10 years (Max)

Competencies/ Skills -

a) 5-8 years of experience in managing IT Operations with proven experience in End User, Service Desk, Data Centre, Facility, LAN, Security and Vendor Management

b) Excellent Customer Centricity

c) Good Aptitude and Assertiveness

d) Good Presentation and Communication skils

e) Good knowdledge of ITSM Tools

f) Ability to work collaboratively across teams and manage multiple projects simultaneously.