IT Operations and Application Support

B. Tech./ bachelors in computer science/ information technology/ Electronics

Or

Diploma

Any Other (Certification / Diploma etc.): ITIL certification

Work Experience (Years) :

BTech: 3-5 years

Diploma: 10-15 years

Job Responsibilities

-Providing IT support for all business functions to improve business continuity, service levels and customer satisfaction

-IT Operations Management (Incident, Problem Management and change management, creation of Knowledge Base)

-Managing IT support for users in all shifts as individual

-First level support for Application & Databases related issues and coordinate with cross functional team for end-to-end closure

-Operation & Maintenance of IT Network Infrastructure and Data Center.

Competencies / Skills -Customer orientation

-Capability to interact with the business user and solve their IT problems

-Basic knowledge of various IT streams; Data Center, Network, Database, Applications

-Good Aptitude, Assertiveness, Communication skills