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1014 Marriott International Jobs

Assistant Manager - In Room Dining

0-9 years

Udaipur

1 vacancy

Assistant Manager - In Room Dining

Marriott International

posted 1d ago

Job Role Insights

Flexible timing

Job Description

Entry level management position that is responsible for the daily operations in Room Service.

  • Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites.
  • Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
  • Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
  • CANDIDATE PROFILE

    Education and Experience

    High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR

    2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES

    Conducting Day-to-Day Room Service Operations

    Ensures compliance with all Room Service polices, standards and procedures.

  • Assists with the handling and service of all room service hospitality suites and group sales functions.
  • Supervises daily shift operations.
  • Helps to manage the delivery of amenity packages and VIP gifts.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Supporting Management and Coaching of Room Service Team

    Provides direction to Room Service employees to sell and service in-room dining.

  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Sets a positive example for guest relations.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Provides feedback to individuals based on observation of service behaviors.
  • Handles employee questions and concerns.
  • Supervises Room Service in the absence of the Room Service Manager.
  • Participates in the employee performance appraisal process, giving feedback as needed.
  • Assisting Room Service Financial and Budgeting Goals

    Understands the impact of department s operation on the overall property financial goals.

  • Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
  • Utilizes budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Manages to achieve or exceed budgeted goals.
  • Ensuring Exceptional Customer Service

    Empowers employees to provide excellent customer service within guidelines.

  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest problems and complaints seeking assistance from a supervisor as necessary.
  • Strives to improve service performance.
  • Supporting Human Resource Activities

    Participates as needed in the interviewing and hiring of room service employee team members with the appropriate skills.

  • Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
  • Supervises on-going training initiatives.
  • Conducts training when appropriate.


  • Employment Type: Full Time, Permanent

    Read full job description

    Marriott International Interview Questions & Tips

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    What people at Marriott International are saying

    4.6
     Rating based on 19 Assistant Manager reviews

    Likes

    Atmosphere is nice

    • Skill development - Good
      +2 more
    Dislikes

    Just beacuse of people in manangement

    • Company culture - Bad
      +1 more
    Read 19 Assistant Manager reviews

    Assistant Manager salary at Marriott International

    reported by 84 employees
    ₹3 L/yr - ₹7.6 L/yr
    41% less than the average Assistant Manager Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.2k employees
    66%
    53%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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