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910 Marriott International Jobs
AsstMgr-Training
Marriott International
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Assists with identifying and addressing employee and organizational development needs
The position is assist in ensuring effective training is in place to enable the achievement of desired business results
Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills
Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs
Measures the effectiveness of training to ensure a return on investment
The position is assist in ensuring effective training is in place to enable the achievement of desired business results
Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills
Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs
Measures the effectiveness of training to ensure a return on investment
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer
OR
4-year bachelors degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required
CORE WORK ACTIVITIES
Assisting with Administering Employee Training Programs
Promotes and informs employees about all training programs
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
Helps employees identify specific behaviors that will contribute to service excellence
Ensures employees receive on-going training to understand guest expectations
Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
Meets with training cadre on a regular basis to support training efforts
Observes service behaviors of employees and provides feedback to individuals and/or managers
Assisting with Evaluating Training Programs Effectiveness
Monitors enrollment and attendance at training classes
Meets regularly with participants to assess progress and address concerns
Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
Measures transfer of learning from training courses to the operation
Ensures adult learning principles are incorporated into training programs
Assisting with Developing Training Program Plans and Budgets
Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate
Aligns current training and development programs to effectively impact key business indicators
Assists with establishing guidelines so employees understand expectations and parameters
Develops specific training to improve service performance
Drives brand values and philosophy in all training and development activities
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
Assisting with Managing Training Budgets
Assists with the development of the Training budget as required
Assists with managing budget in alignment with Human Resources and property financial goals
Assists with managing department controllable expenses to achieve or exceed budgeted goals
Utilizes P-card if appropriate to control and monitor departmental expenditures
Marriott International is an equal opportunity employer
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
Employment Type: Full Time, Permanent
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What people at Marriott International are saying
Training salary at Marriott International
reported by
1
employee
with 6
years exp.
₹2.7
L/yr - ₹3.5
L/yr
43%
more
than the average Training Salary in India
View more details
What Marriott International employees are saying about work life
based on 1.2k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Marriott International Benefits
View more benefits
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