Cluster IT Manager

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope

Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations

Provides support to operations leaders for owner relations and negotiations on IT matters

Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation

Executes property internet support

Works with direct manager on vendor management and product development for the assigned market

CANDIDATE PROFILE

Education and Experience

Hotel or Hospitality Management education, awareness of global hospitality technology trends

Experience in assignments at international locations

Back of the house and guest facing operational and technical experience with hospitality management systems

Minimum 3 years in an Associate Supervisory role

OR

Bachelor s degree level or equivalent

Minimum 2 years project management experience

Proven negotiation skills

CORE WORK ACTIVITIES

General

Maintains status documentation (goals, scorecard, LPA tracking, ) to verify accuracy

Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results

Monitors assigned company owned and managed offices to verify IT operations are running effectively

Meets with direct manager to provide updates on IT activities and business plans

Meets with business point of contact of each property (General Manager, Director of Finance, ) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans

Produces follow-up report, action plans and information distribution

Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners

People

Owns IT vendor relationship for properties in scope

Participates in the Talent Acquisition process according to company procedures

Verifies induction program for new associates or associates transferring to new role is effective

Trains associate(s) to provide backup coverage in the department to cover cluster leader s function during vacation and sick leave

Performs LPA s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates

Verifies effective communication, training, and execution of all talent development programs and related initiatives

Develops a personal management style that is intended to bring positive results from Associates

Builds and maintains positive and effective relations with direct team members

Product

Strives to remain informed on the most up to date knowledge regarding vendor activities

Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city

Where assigned, delivers pilot phase early review / completion / recommendation report and relevant documentation

Where assigned, documents technology pilot scope and objectives with business partners

Process

Maintains IT inventory for the assigned properties/offices in cluster

Manages cluster IT Agreements for assigned properties

Verifies cluster associates are treated appropriately and in alignment with local operational practices

Verifies the execution and tracking of rollouts on a timely basis

Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely

Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements

Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness

Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community

Implements cluster IT policies and procedures as received by regional IT

Attends IT Education Calls

Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office

Completes other reasonable duties as requested by leadership