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Marriott International

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4.2

based on 1.3k Reviews

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653 Marriott International Jobs

Cluster IT Manager

Marriott

 · 

4.2

 based on 1.3k Reviews

3-6 years

Panaji/Panjim

1 vacancy

Cluster IT Manager

Marriott International

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Talent Acquisition Project Management Operations Information Technology Hospitality Hospitality Management

+ 3 more

Job Description

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope.

  • Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations.
  • Provides support to operations leaders for owner relations and negotiations on IT matters.
  • Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation.
  • Executes property internet support.
  • Works with direct manager on vendor management and product development for the assigned market.
  • CANDIDATE PROFILE

    Education and Experience

    Hotel or Hospitality Management education, awareness of global hospitality technology trends.

  • Experience in assignments at international locations.
  • Back of the house and guest facing operational and technical experience with hospitality management systems.
  • Minimum 3 years in an Associate Supervisory role. OR

    Bachelor s degree level or equivalent.

  • Minimum 2 years project management experience.
  • Proven negotiation skills.
  • CORE WORK ACTIVITIES

    General

    Maintains status documentation (goals, scorecard, LPA tracking, etc) to verify accuracy.

  • Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.
  • Monitors assigned company owned and managed offices to verify IT operations are running effectively.
  • Meets with direct manager to provide updates on IT activities and business plans.
  • Meets with business point of contact of each property (General Manager, Director of Finance, etc) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans.
  • Produces follow-up report, action plans and information distribution.
  • Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.
  • People

    Owns IT vendor relationship for properties in scope.

  • Participates in the Talent Acquisition process according to company procedures.
  • Verifies induction program for new associates or associates transferring to new role is effective.
  • Trains associate(s) to provide backup coverage in the department to cover cluster leader s function during vacation and sick leave.
  • Performs LPA s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.
  • Verifies effective communication, training, and execution of all talent development programs and related initiatives.
  • Develops a personal management style that is intended to bring positive results from Associates.
  • Builds and maintains positive and effective relations with direct team members.
  • Product

    Strives to remain informed on the most up to date knowledge regarding vendor activities.

  • Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.
  • Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.
  • Where assigned, documents technology pilot scope and objectives with business partners.
  • Process

    Maintains IT inventory for the assigned properties/offices in cluster.

  • Manages cluster IT Agreements for assigned properties.
  • Verifies cluster associates are treated appropriately and in alignment with local operational practices.
  • Verifies the execution and tracking of rollouts on a timely basis.
  • Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.
  • Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.
  • Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.
  • Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.
  • Implements cluster IT policies and procedures as received by regional IT.
  • Attends IT Education Calls.
  • Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.
  • Completes other reasonable duties as requested by leadership.


    • Employment Type: Full Time, Permanent

    Functional Areas: Other

    Read full job description

    Marriott International Interview Questions & Tips

    Prepare for Marriott International roles with real interview advice

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    What people at Marriott International are saying

    5.0
     Rating based on 1 Cluster IT Manager review

    Likes

    Working culture

    • Salary - Good
      • +5 more
    Dislikes

    Salary compensation but it depend

    Read 1 Cluster IT Manager review

    Cluster IT Manager salary at Marriott International

    reported by 7 employees with 16-27 years exp.
    ₹13.5 L/yr - ₹20 L/yr
    91% more than the average Cluster IT Manager Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.3k employees
    66%
    53%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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